Returns & Exchanges Policy

Premium Menswear

At BLLMEN, we stand behind the craftsmanship and quality of every garment. Our returns process is designed to be clear, respectful, and aligned with the standards of a premium menswear brand. If your order does not meet your expectations, we are here to assist you with a smooth and effortless return or exchange.

30-Day Return Window

We accept returns within 30 days of delivery for items that remain unworn, unwashed, undamaged, and in original condition. All original tags, packaging, and accessories must be included.

Eligibility for Return

  • The garment must be in new, resaleable condition.
  • All labels and packaging must be intact.
  • No signs of wear, alteration, stains, or odor.
  • Clearance or final sale items (if any) are not eligible for return.

Free Exchange for Wrong or Damaged Items

If your suit arrives damaged, defective, or incorrect, we will provide a free replacement or a prepaid return label. Please contact us within 7 days of delivery with photos of the issue.

Exchange Options

We offer easy exchanges for:

  • Size changes
  • Color changes
  • Style upgrades (price difference may apply)

Exchanges are processed once the original item is returned to our U.S. facility.

How to Start a Return

To initiate a return or exchange, please contact us.
Our team will guide you through the steps and provide the return instructions.

Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned:

  • Custom-sized suits or garments with tailoring adjustments
  • Used or worn items
  • Items without tags or original packaging

Refunds

Refunds are issued to the original payment method once the returned item has been inspected and approved. Please allow 3~5 business days for the refund to appear in your account after processing.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this window, the order may have already been processed or shipped.

Our Commitment

Every suit we produce is crafted with attention to detail and respect for the modern gentleman. If something isn’t right, we are dedicated to making it right.